Local SEO is a type of search engine optimisation for small and medium businesses that helps to achieve high positions in the search results for geo-specific queries.
Knowing the trends and optimisation principles associated with local search is now becoming a marketing priority for many types of company. That is why we are going to look at some local SEO tips in a moment.

Types of company optimising for local search

For some projects, why local SEO is important is that it’s the only strategy that guarantees the achievement of marketing objectives. This is because of the following:

In this blog, as a local SEO expert we will tell you about the advantages of local SEO and what mechanisms work in local SEO as well as how to optimise a site for local search results; in short, we’ll tell you how to dominate local SEO.

Benefits of local optimisation

 Local optimisation allows you to:

As you can see, they are all good reasons to prioritise search engine optimisation for local business.

Top ranking factors for local SEO

Search results are becoming more and more personalised. One of the factors of personalisation is the location of the user. Google uses maps and quick replies to show information from companies that are geographically closer to the searcher’s location. So all of the following local SEO ranking factors are important when considering how to improve local SEO.

Local search result types

 There are three types of ranking results for geo-specific queries:

Local Knowledge Graph for local SEO Bristol

And you can dominate each of these above.

How to improve local SEO and dominate the SERPs

Here are 11 simple but useful tips that we use in our own SEO agency to help you improve your local SEO and make it more relevant to search engines:

  1. When generating search results for a geo-dependent query, search engines take into account NAP (name, address, phone). Consistent contact information on all sites that provide information about the company will allow search bots to accurately identify your brand.
  2. List your business on Google with a free Business Profile (formerly Google My Business) and on Bing Places. In addition to the fact that services allow you to get to top positions in the search results, they themselves can be a great source of traffic.
  3. Work on the contact page on your site and mark it up with semantic tags so that search engines interpret the data correctly. Add microdata LocalBusiness (schema.org) – specify as many properties as possible: from the address and company name to geographic coordinates, opening hours, branches, reviews and links.
  4. Meta tags like title, description, heading tags H1, H2 should contain the name of the city and/or district where your enterprise is located or operates.
  5. Work on site content for local keywords. All local queries should have a pronounced geo-dependence and a clear regional intent. Google doesn’t rank websites, it ranks pages. Therefore, you need to create separate landing pages for specific locations, avoiding duplicates of the main content.
  6. Optimise content for voice search using more long-tail keywords.
  7. Image optimisation. It is necessary to prescribe the name of the city, district, street in the Alt attribute, which allows for ranking when searching for a product by image.
  8. Generate as many reviews as possible.
  9. Publish posts and reviews on social networks, they will increase local brand awareness and attract additional traffic to the site.
  10. List your business on local business directories such as Yelp, Foursquare, MapQuest, and Yellow Pages. You need to choose the most suitable sites, log in, add information about your business and a link to your website.
  11. Get high-quality backlinks from regional sites.

Help with local SEO optimisation

We hope you found that local SEO checklist useful. By following these tips, you will make your website and local business more visible to search engines. If you would like us to manage it all for you though, please do not hesitate to contact our local SEO solutions team and we can tell you more. Or get in touch even if you just have a further question around how to optimise your website for local search. We would love to share our experience in local SEO strategy with you.

If you found this article helpful, share the link with people you know. They might also benefit from knowing about local SEO.

ABOUT THE AUTHOR

Nataliia Yuzhaninova is SEO manager of marketing agency Atomic Leap.

LinkedIn: Nataliia Yuzhaninova

Even at the stage of developing an online store, it is important to devise a strategy for promoting it. And in doing this it is wise to consider an important component of marketing: brand reputation. One of the most proactive ways you can manage reputation is through online reviews and testimonials. But how to collect customer reviews?

In this blog post we will tell you how to get real reviews for your online store. In turn, this will help you attract more loyal customers.

Table of Contents:
Main ways to get feedback for eCommerce sites

How do reviews affect your site?

Main ways to get feedback for eCommerce sites

How to motivate customers to leave reviews

As an SEO digital marketing agency, we have four simple suggestions around reviews, and to strengthen customer loyalty to your brand and online store.

How to motivate customers to leave reviews: 6 proven tool

1. QR code on the package

Providing a QR code facilitates a quick way for your customers to leave feedback. It is easy for them to scan with a smartphone and takes up little space on point of sale (POS) materials. Generate a QR code with a direct link to the desired page for collecting reviews, such as your Google My Business page or another landing page with reviews.

Remember to place the QR code where it is convenient to scan it.

2. Email

A trigger email is one of your best email marketing tools. It is sent in response to a targeted customer action, such as after purchasing a product. But what should you include in your messaging so that the customer wants to leave a review. Here are a few ideas:

3. Newsletters via messenger or SMS

SMS is a quick way to get in touch with a client who already knows you and made a purchase/order for a service. A more modern version of SMS is instant messenger apps, in particular, WhatsApp.

Send your customer an SMS or WhatsApp message encouraging them to leave a review on the site the next day after buying from your company.

An important point: before sending messages to customers, you need to get their consent to the mailing list. This can be done through the checkout page on the site or through the newsletter subscription form.

4. Remarketing

A non-standard (but effective) option for generating reviews is remarketing. It is relevant for those companies that see great value in the feedback of their customers and are ready to invest an additional budget in this. The ad should target people who have recently bought something from your online store.

5. Compliment from the company

This method increases the number of reviews rather than technically simplifying their collection. If you have the budget, you offer a souvenir product or, for example, clothing with your logo, in return for leaving a review.

6. Competition

One idea to gently encourage those who want to leave a positive review is to arrange a competition on the theme “the best review of the month”. The flow of positive reviews will not take long with this incentive in place.

How do reviews affect your site?

How do reviews affect your site?

New reviews not only increase the credibility of your online store. They affect other important components of promotion, from search engine optimisation to objection handling and the overall effectiveness of content marketing. Let’s take a closer look at the impact of reviews on all marketing metrics.

Life hack! What to do if the feedback is negative?

What to do if the feedback is negative?

First, it certainly cannot be ignored. In the letter, you can offer to rate the customer experience on a scale from 1 to 10. If the user rates 7 points or lower, redirect them to a form in which they will explain what exactly they did not like and what help they need. You can then respond to this privately.

If the score is between 8 and 10 and the review will therefore be positive, direct the visitor to another form or landing page where they will leave their positive review.

If you receive a negative review on a third-party resource, try to avoid emotions and understand the situation. Criticism shows errors, but it is a tool for correction and improvement. Don’t forget to follow the following rules:

  1. Be sure to respond to negative reviews.
  2. Respond quickly. It is better to respond to a negative review quickly so that the author does not write on other sites, and potential customers do not draw the wrong conclusions.
  3. Do not unsubscribe, but solve the problem. If a customer left a negative review, chances are good that other customers will experience the same.
  4. Explain your position. Try to calmly and convincingly justify your opinion

On what platforms to collect reviews?

list of review sites

When choosing review platforms, you should prioritise those in the territories where your business operates and those that are affiliated with Google. These are the sites that act as “sources of feedback” for Google in determining reviews and in turn SERP rankings for your business. There are several popular sites where users leave reviews more often than others.

Positive reviews are an important factor in the health of your Google My Business profile and search visibility for your local business. And this is, therefore, one of the most important considerations in how online reviews affect business.

Get tailored help

As an experienced online performance marketing agency we know that a systematic approach to marketing increases the efficiency of investments in web design and development of an online store. Effective work with reviews will help increase the credibility of your online store and sell more with a higher average bill.

If you are looking for a digital marketing agency in Bristol to help you develop your own tailored review strategy, book a call with us at Atomic Leap and we will help you take your marketing to the next level.

ABOUT THE AUTHOR

Nataliia Yuzhaninova is SEO manager of marketing agency Atomic Leap.

LinkedIn: Nataliia Yuzhaninova

In eCommerce stores, businesses often do not give their product cards the attention they deserve. However, these pages are of significant “strategic” importance.

Let’s take a closer look at these crucial pages and see how you can improve your eCommerce product page optimisation. We will assume your product cards are basically SEO optimised (tags, Title and H1 are written, meta tags are filled in, Schema markup is added) and that they are attracting relevant traffic.

How to make a good product page

With all this done here are further practical recommendations – 15 steps that are worth doing for product page optimisation.

1. Add a “similar products” block

Use product recommendations, bundles (combining products), upsell and cross-sell tools. Even if some products are not suitable for the buyer, they will linger on the site and it sometimes inspires them to choose a suitable alternative option.

Block with similar product ecommerce

2. Post reviews

When considering how to improve product pages, one of the most impactful actions is to include product reviews – 61% of customers read online reviews before buying, and 88% trust website reviews as much as recommendations from close friends and acquaintances.

Having 50 or more product reviews can lead to a 4.6% increase in conversion rates. Therefore, the presence of real comments from buyers is a big step towards increasing trust and profit in the future.

reviews for ecommerce product page

3. Video product reviews

Add video product reviews ranging from 30 seconds to 2 minutes to really bring your products to life.

video for ecommerce product page

4. Add shipping terms

If you are planning to scale, make it possible for people outside of your city to get an order so you can reach a larger audience, therefore increasing your number of potential buyers. You do not need

to describe all the conditions in detail, for this you have a separate page. But briefly provide basic information.

5. Specify warranties

If you say up front that the product is guaranteed for a certain period, or can be returned or exchanged, it will greatly help to alleviate buyers’ fears, thus making the buying decision easier for them.

6. Add the option “Buy in one click”

If you’re selling locally, the one-click buy option may be right for you. The buyer will not need to fill in many fields, the only thing that needs to be entered is a phone number and name. If trying one-click buying, it is important to test how it works to ensure you give the user a clear understanding of what format the phone number should be entered, in order to avoid user errors.

7. Launch a promotion

When buying, everyone loves discounts, gifts and promotional offers. In addition, it is well-understood that sometimes people buy goods for a promotion, even if they don’t need them or they were going to buy something completely different.

If you specify a discounted price, make it more noticeable than the original one so as not to confuse the buyer.

To make your promotion even more impactful, set a time or quantity restriction, and post the information in a prominent place.

A further benefit of having promotions is that they are great advertising. People like to share special offers with relatives, friends and acquaintances which provides you with more potential leads.

8. Include your product’s features and benefits

If someone sees an empty product card they are likely to leave your site. It is important for buyers to get a detailed description: specs, features, benefits, user-warnings, usability, details, and so on.

The more questions you answer in the buyer’s mind, the more likely they will place an order.

9.Get great product photos

Since you cannot see or touch a product when buying online, photograph (and video) are the primary ways for shoppers to understand it visually.

The quality of imagery does improve the conversion of an online store. Pictures should be clear and detailed, with natural colours, and show different angles. This will help visitors to correctly form an opinion about the product and buy what’s right for them.

We advise including at least three product photos. These should include front, back and side, and have a hand or familiar object in shot so that customers can estimate the dimensions. If the product comes in different forms also show folded, unfolded, installed, and so on.

10. Add symbols of benefit to the consumer on the product page

You could show these benefits as badges or icons for extra visual impact. For example, a promotion, a percentage discount, top sales etc. Your goal is to convince shoppers that their search is complete and they have found the product for them.

Thoughtful marketing will show your customers that you are the best option.

11. Well-designed CTA and pop-up forms

The call to action (CTA) on the button should accurately reflect the action that will happen when clicked. Your goal is to get site visitors to make a purchase as simply as possible, so guide them through their journey seamlessly.

12. Buy button

Make it bright, contrasting with the content of the product card so that customers don’t have to waste a second searching for it.

13. Add an exit-intent clause

If visitors to your site are not interested in a particular product and want to close the page within 30 seconds, give them options to stay on your site and find something more relevant to them.

14. Page design

Compare your page design with similar competitor pages. This will help you understand if you are keeping up with the latest trends or if your design is outdated. Perhaps it is time for a redesign of your online store from a web design agency for ecommerce projects.

15. Quicken page speed

Fast-loading web pages improve user experience and SEO performance, reducing the number of bounces and moving people towards making their purchasing decisions more quickly.

If you want an SEO audit of an online store, online store promotion, conversion optimisation or Google shopping optimisation, contact us and we will be happy to review your business. We will share our successful cases and select the best integrated solution for you for optimising product pages.

Common mistakes to avoid when you optimise product pages

  1. Don’t use product descriptions from the manufacturer’s website. Very often, online stores copy text from the manufacturer for product descriptions, publishing them exactly as they are presented on the manufacturer’s website. Many sellers and distributors do this, making the content less unique. It risks sanctions from search engines too.
  2. The page is not SEO optimised. For an online store, the product card page is your main point of traffic and sales growth. The product card can be optimised for low-frequency queries and high-conversion queries. Read our article on how to optimise a page for SEO.
  3. Don’t delete product pages that are out of stock. Just hide the product from users, indicate when the product will be in stock and offer an option for alternative products.
  4. Don’t delete seasonal items. It is best not to remove seasonal products that have managed to take top positions, so that you can maintain their success for the next season. You can hide seasonal products for users on the site, but don’t stop the page from indexing.

Need more information on how to optimise your product pages for more sales?

While there are many good practices to follow to optimise product pages, every business is unique. So analyse your customers to understand what is important for them when choosing a product and how to make this process as convenient as possible.

Your objective should be to make an online experience so good that customers do not want to leave before purchasing. And furthermore recommend you to their friends. This will help your conversion to continually grow.

At Atomic Leap, we are always on hand if you want to discuss your online store with an expert.

Liked the article? Don’t forget to share on social networks.

An abandoned cart is the loss of a customer during the checkout process in an online store. This is a fairly common situation, and one to actively manage as you are so close to converting a sale. So if you are asking “Why do I have so many abandoned carts?”, read on.

In this article we will answer questions like “Why do customers abandon carts?” and “How to avoid cart abandonment?”. But first we will look at cart abandonment rate.

How to calculate cart abandonment rate?

Cart abandonment rate (CAR) is the percentage of users who add a product to their cart and then leave it without placing an order. CAR is calculated using the formula:

(1 – (number of successful transactions / number of cart additions)) * 100%

Let’s say your store generated 500 sales in a month. And the number of times an item was added to the cart without a sale being completed is 2,500. So, using the above calculation, we get a cart abandonment rate of 80%. The average eCommerce cart abandonment rate is around 70-80%, and for some sectors it stretches to 65-85%. Despite the daunting figures, this problem can and should be worked on.

Cart abandonment rate statistics 2022

Research by Baymard Institute shows the average cart abandonment rate differs by industry and devices.

cart-abandonment rate by devices

How to check abandoned cart in Google Analytics

If you have enhanced eCommerce Tracking enabled, you can track abandoned carts through the Conversions > Goals > Funnel Visualisation. You should see a report for the different stages of your customer’s on-site journey for the time period you selected. When you navigate to Conversions > Goals > Overview the default goal option is ‘all goals’ you see is Total Abandonment Rate

Total Abandonment Rate in Goggle Analytics

How to check cart abandonment rate in Google Analytics 4

To see how many people leave their shopping carts without buying the products Google Analytics 4 head to the Explore tab > choose to start a Funnel exploration report.

How to track cart abandonment rate in Google Analytics 4

Top 10 reasons why people abandon shopping carts 2022

As part of a survey looking at the reasons for checkout abandonment, the Baymard Institute questioned 4,500 Americans. They were asked: What prompted you to abandon a purchase after you added items to your shopping cart?

You can see the results of the survey on the graph.

How to decrease your shopping carts abandonment rate in 2023

For 12 years, Atomic Leap has been optimising bounce rates, conversion rates, promoting search engines and advertising online stores across many industries. Based on our experience gained, we will list the eight main reasons why users abandon carts. But more importantly, we’ll tell you how to counter them and therefore how to decrease cart abandonment.

Marketing techniques to combat cart abandonment

Problems Solutions
High price If your product is identical or similar to a product offered by your competitors, people will base their selection on price. If your price is the best, say so (but if you’re talking about it, it better be true!). If you can’t beat the price, offer some other added value.
Cost of delivery. Does your site have free shipping? Try to offer free shipping. If this is not possible, then give the customer a set of actions to make the order process more valuable to you. For example, be inspired by iHerb online stores: When a customer looks in their shopping cart, ask them to register some basic details – just two fields: a name and a phone number. This gives you a means to contact them should they abandon. You can then try to follow up and close the sale at which point you can also attempt to collect any other information you need.
Doubts. Will this product suit me? Can I return it? Use live chat or chatbot service to solve customer problems and answer their questions. Create a solid refund and return policy.
Insufficient popularity of your company among the target audience. Add social proof signals, reviews, replace stock photos with studio ones, add a video review, develop an About page.
No choice of payment/delivery The fewer options your user has to pay and receive the goods, the higher the probability of cart abandonment. Make sure that customers can pay and take delivery of products or services in a variety of ways appropriate to what you sell. Amongst some of the most popular payment methods are: Shopping apps (Shop Pay and PayPal) Digital wallets (Apple Pay, Samsung Pay, and Google Pay) Buy now, pay later (Shop Pay Installments, Klarna, Four, and AfterPay)
Checkout is challenging You are requesting too much data from your users which is putting them off. Checkout cptimization can increase conversions by 35.62%. See how you can simplify the buying process to reduce cart abandonment and provide guest checkout options or show customer support contact info during the checkout process.
Unable to identify problem areas Collect customer feedback about pain points. Generate hypotheses and test them with A/B testing.When running A/B tests, you should alter only one variable at a time, so you can identify what impacts the performance of the new campaign.
Visitors are not motivated to complete the purchase Display any deals, applied discounts, or sale prices in your visitors’ cart. Allow customers to save their cart.

Technical Solutions to reduce abandon carts

Problems Solutions
Slow site Make your web pages fast on all devices. Analyze with PageSpeed Insights. Get your PageSpeed score and use PageSpeed suggestions to make your web site fasterl.
Lack of responsive layout A responsive website is one which changes its layout automatically depending on the screen size it is being viewed on. If someone is ordering on their mobile when out, and your website is not displaying properly it is a recipe for cart abandonment. Check your site for adaptability and cross-browser compatibility. Make sure that all key information is clearly visible on all the main platforms.

6 effective tools to return users to abandoned carts in 2023

There are several tools that can help you recover abandoned carts and bring customers back to your online store. These tools will most likely not be new to you, but take a look below to refresh you knowledge. Results for 2022, based on the performance of Atomic Leap clients.

  1. Exit-intent overlays

    Exit intent overlays with surveys can increase conversions by 23% in a product category.
    Creating an exit-intent offer that will be shown to a potential customer who, while on the checkout page, suddenly heads to the exit is a good technique. You can again grab their attention with a targeted offer that pops up to encourage them to complete their checkout. You could use time-limited offers, gifts, or attractive discounts and promotions.

  2. Cart Recovery Pop-ups

    Cart abandonment popups have a 17.12% average conversion rate.
    It is used for both mobiles as well as desktop users. WebPush notifications will work in some circumstances. If the user agrees to receive them (the consent pop-up usually appears after they enter the site), you will be able to communicate with them via short messages, sending notifications directly to their PC or mobile.

  3. SMS messages

    Abandoned cart SMS messages work very well if you have customers’ phone numbers. They usually convert even better than emails, because their open rate reaches 98%. Therefore, if you collect phone numbers, use this functionality to get people to return.

  4. Retargeting

    3 out of 4 consumers now notice retargeted Ads, over a quarter (26%) will click on the retargeted ad and return to your site. Retargeting can reduce cart abandonment by 6.5%.
    Cart abandonment is a good reason to use retargeting. Place a Facebook or Google Analytics pixel on your checkout page and then you can send customised ads to cart abandoners. To get the most out of your ads:

    • Segment customers by any key indicator.
    • When creating advertisements, add clear and understandable calls to action.
    • Test different ad copy and design options.
  5. Abandoned Cart Emails

    Cart abandonment emails had a 41.09% open rate in 2022.
    An effective way to reduce the number of abandoned carts is to follow up with users by sending emails or SMS. Many eCommerce platforms such as Magento, Shopify, 3DCart, and Volusion offer integrated cart abandonment solutions. Do abandoned cart emails work? Let’s take a look.

    How long to wait to send abandoned cart emails?

    “How many abandoned cart emails should I send?” you are probably asking. The first abandoned cart email should be sent within 10-30 minutes of cart abandonment. Don’t delay. Abandoned cart emails sent within one hour of abandonment have an excellent conversion rate (20.3%). Second emails sent within 24 hours of the bounce can also lead to higher conversions (17.7%). And a third email should be sent within 72 hours.

  6. Personalized Recommendations

    Personalized product recommendations can improve cart abandonment by up to 4.35%.
    By using customer data and machine learning algorithms, some tools can provide personalized product recommendations to customers who have abandoned their cart, potentially leading them back to your website to complete their purchase.

It’s important to test different approaches and find out what works best for your business. The purchase rate of campaigns using three or more channels is 287% higher than single-channel campaigns.

How to get even better results from your online store

If, after having a go at optimising your cart abandonment rate, you want to scale your business, you can ask us at Atomic Leap to set up online store integration with Facebook and Instagram. This solution will not only increase the popularity of your store and attract new visitors, but also increase sales. We can also discuss with you bespoke ways for how to improve cart abandonment rate.

Wayland Coles

ABOUT THE AUTHOR

Wayland Coles is MD and Founder performance marketing agency Atomic Leap, where he helps businesses of all sizes capitalize on the power of PPC marketing.

LinkedIn: Wayland Cole

Website traffic from mobile devices is steadily increasing – a phenomenon which experts consider to be quite natural. If you have noticed a decrease in conversion on your mobile site compared to desktop, one reason could be clunky navigation, which, even after adaption, does not fully satisfy user experience.

Research shows that 52% of users prefer smartphones to access the Internet. If you want to increase the conversion of your online store, here are eight steps you could take to create a flawless mobile version of your website.

How to Calculate Mobile Conversion Rate

When deciding to address mobile conversion rate optimisation, calculating mobile conversion rate is quite simple. You use this formula:

Conversion Rate = (Mobile Conversions / Total Mobile Visitors) * 100%

You can easily get all this data from Google Analytics.

For example, if 15,683 visitors visited your website in the last two months and 432 of them converted, the conversion rate for those two months is 2.75%.

8 Proven Ways to Increase Your Mobile Conversion Rate

Here at Atomic Leap Agency, we have not only prepared a selection of proven methods for conversion rate optimisation (CRO) for you; but also, for ease of implementation, we have categorised them by which page(s) they can be applied on your website.

All our suggestions below are based on analysis of user interactions with sites using Google Analytics. If you follow them you are sure to improve your mobile ecommerce conversion rate:

  1. For the whole site: Adaptation of the site for mobile devices
  2. All pages of the site: Readability
  3. All pages of the site: Use lazy loading
  4. For the catalogue page: Place products in two columns
  5. For the catalogue page: Optimise the filter
  6. For the product page: Make sticky CTA buttons
  7. For the product page: Image optimisation
  8. For your checkout page: Checkout Optimisation

For the whole site: Adaptation of the site for mobile devices

In order not to lose a significant volume of potential customers, check:

To understand where to focus your attention, analyse what information the client needs to see in order to make a decision. Once you understand this and put it in place, go further and work on your appeal: it should be clear, noticeable, persuasive and convincing.

When you are up to speed, it is really important to regularly (at least once a month) check how the site is displayed on the screen of mobile devices.

All pages of the site: Readability

Pay special attention to this issue. Most e-commerce brands may have experienced problems with readability on their mobile websites at some point.

On the Enhancements tab in Google Search Console, check if you have the “Text is too small to read” error. If so, then the readability of your mobile site is to blame. The ideal font size for mobile screens is 16 pixels.

All pages of the site: Use lazy loading

For long directories with many graphic elements, use the technique of post-loading out-of-scope images. That is, pictures that change automatically or load immediately on the desktop version of your site will load on your mobile site only when the page is scrolled.

The advantages of lazy loading include:

For the catalogue page: Place products in two columns

For the desktop version of your online store, we recommend placing four to five product cards in a row. But for the mobile version, our recommendation is two in a row. This combination is most beneficial in terms of psychology and ease of scrolling.

For the catalogue page: Optimise the filter

Reduce the number of filters so that you only have most relevant and frequently used ones, such as price range slider, size, type, brand flags, and colour. You can enable additional filters if necessary once you have analysed customer behaviour and studied analytics data.

For the product card: Make sticky CTA buttons

In the mobile version of your site, it is important that the call to purchase button is constantly in sight. To do this, use static buttons that appear immediately upon entering the catalogue and accompany the buyer while surfing through the pages.

For a product card (product page): Image optimisation

Optimise the quality of images displayed on mobile devices. You can easily resize and optimise website images with apps like TinyIMG, TinyJPG and iLoveIMG. Some of these apps offer bulk upload so you can process multiple images in one go.

For your checkout page: Checkout Optimisation

It is good practice to reduce the number of steps in the checkout process, reduce the number of form fields, add a checkout progress bar and offer one-click payment. In the fields to fill out, write an example of correct data entry and add a check.

Don’t get left out

Mobile e-commerce continues to grow, and you can’t afford to be left out. It will not be easy to implement the above steps to increase the conversion of the mobile version of the online store website on your own, but the time and effort spent will fully justify itself. 

Equally, if you use a performance marketing agency like Atomic Leap the investment you make in our services will more than be returned in improved conversion rate optimisation.

Liked the article? Don’t forget to share it on social networks.

Wayland Coles

ABOUT THE AUTHOR

Wayland Coles is MD and Founder performance marketing agency Atomic Leap, where he helps businesses of all sizes capitalize on the power of PPC marketing.

LinkedIn: Wayland Cole

Why you need a thank you page?

If you are asking yourself “What is a thank you page?”, then at its most basic level, the main function is to confirm the action that the user has just taken: “Thank you for subscribing!” or “Your order is confirmed!”

But is that all? No way! If you just use a simple: “Thank you for subscribing” you are missing a big opportunity to connect with your website user.

Your thank you page should engage, inspire, and evoke a response or action. It should give people a sense of satisfaction and invite further interaction with your brand. Achieve this and improved conversion rate optimisation is sure to follow.

Ways to use Thank you Pages

Effective ways to use thank you pages

  1. Promoting related products.
  2. The surprise bonus.
  3. Give them the chance to leave feedback.
  4. More traffic for useful content.
  5. Invite users to your social networks.
  6. Share purchases.
  7. Collect more data.
  8. Bonus for a friend.

Promoting related products

Relative product

Show the user other products that complement the purchase. They are in a buying mindset, so if you make a logical additional proposition to them you will often make an extra sale. It is a tried and tested marketing technique, but when you do it ensure you maintain a sense of proportion: keep the suggestions related to the initial purchase. If it looks like an unrelated, cheap sales tactic you may start to harm your brand.

The surprise bonus

To enhance your brand, why not give a new customer a discount if they go on to make a repeat purchase? Or even give them something extra for nothing (except their good favour). It doesn’t have to be expensive; the main thing here is the element of surprise. By breaking the pattern –  offering a bonus after the purchase – you will exceed client expectations. And the positive effect will be much stronger!

Bonus

Give them the chance to leave feedback

feedback

On the thank you page, you can also ask the buyer to leave a review about the service or the purchase itself. Sending a message with a link to the thank you page can be configured with a delay to allow them time to use the product first, if necessary.

More traffic for useful content

If, in addition to cool products, your site has quality content (reviews, insights etc.), offer links to these on the thank you page. It could be a collection of materials about related products, or helpful information about popular and hot offers. Whatever it is, it will be perceived as useful information by your customers, as well as keeping them engaged with your website and fuelling future purchases.

Invite users to your social networks

The thank you page is a great place to encourage visitors to subscribe to your company’s pages on social networks. Be persuasive: tell them that by subscribing they will hear of your latest innovations and the most generous promotions and discounts. They’ll love it, you can be sure!

Share purchases

Whether it is smart new clothes or the latest tech, tap into your customers’ positive feelings associated with their purchase. You can generate more sales by including refer to share purchases.

The mechanics should be as simple as possible. You want your buyer to be able to share news of their purchase within a couple of clicks. Even if the function is used by only five or ten percent of buyers, you are drumming up priceless advertising for your online store from the credible source of an existing customer.

Collect more data

The thank you page can also be used as a source of new data about your customers. Ask them three to five simple questions, advising them in advance that the response process will only take a couple of minutes. You could ask your customer about their preferences, the products that they would like to see on your online store, your service, the site, your company – whatever is useful information to you.

Bonus for a friend

An enhanced referral programme can turbo charge your revenue. The idea is simple and you are sure to have come across it before. Rather than just encouraging an existing customer to talk about their purchases to friends, incentivise them and the recipient to engage. You could offer your customer and their friends additional value: a coupon, a discount code, free samples, additional usage time, credit or valuable content – whichever is right for your business. There is nothing like a freebie, or special offer to get people talking about a product.

bonus

Get a better thank you page

As a performance marketing agency, we know that each of these eight thank you page design tips will help you get to know your audience better, drive more traffic to specific pages, or solve other targeted tasks.

Bear in mind, though, that it is not necessary to use all eight recommendations. Choose the ones that are most appropriate to your ecommerce store. Whichever ones you choose, you will notice the impact: more customers for your online business.

Wayland Coles

ABOUT THE AUTHOR

Wayland Coles is MD and Founder performance marketing agency Atomic Leap, where he helps businesses of all sizes capitalize on the power of PPC marketing.

LinkedIn: Wayland Cole

One of the key marketing goals for any company is to gain customer trust. This rarely happens by accident. There are specific proven techniques for building trust that a performance marketing agency like us is expert in. Let’s take a look at what they are in more detail.

What is the pyramid of trust and how does it work?

We’ll start by exploring a concept called the Pyramid of Trust.

This pyramid consists of five levels. It is a marketer’s job to lead website visitors higher through each of these stages as trust is built. Each level corresponds to certain buyer needs. Once they are satisfied, the visitor moves to the next level of trust.

Trust level Questions from visitors
The visitor does not trust the site Can this site help you achieve a goal or solve a problem?
The visitor prefers other sites Does it make sense to choose this site to solve your problem? Is this resource really better than others?
The visitor trusts the site and transfers personal information Is this site valuable enough to take the time to sign up? Will I trust this site with my data (name, e-mail, phone)? Do I want to receive emails from the company?
Visitor provides financial information Should I trust this site with my confidential data (bank card number, address, etc.)? Is it worth the risk?
The visitor has strong trust in the site Am I comfortable enough to interact with this site on a consistent basis?

Balance Site’s Demands and Users’ Trust Needs. The site’s requests and the users’ trust needs must be in equilibrium: Don’t make demands at higher levels of commitment until you’ve addressed all the trust needs at the inferior levels.

How to increase the level of trust in your site?

We have seen how trust is gained in general terms and what stages someone may go through. Now let’s look at specific actions that will help your website visitors move from the first step of the pyramid to its top, ultimately with the goal of improving your conversion rate optimisation and sales.

There are universal factors that build trust. As you are reading this, consider how well they are currently working for your site.

web design

Good design

Attractive aesthetics will show visitors that your company has spent resources on developing your website. This will help to inspire confidence by showing your commitment to the market you are operating in. If you can spark a positive emotional response to the design it may even make visitors more tolerant should there be any clunky user experience issues.

Pay attention to the font, colours, logo, etc. By association, all these elements go towards conveying the quality of your products.

Colour scheme

The choice of colour scheme for the site is important for a visitor’s perception of your business value. Colour is part of your branding, signalling where you are positioned in the market, be that among the market leaders, in a premium segment or offering great value. If you have a well-thought-out brand strategy, the colours selected for your website will have a consistency with your products or services.

Website content and navigation

An important element in building visitor trust is to ensure your site is perceived as professional. Well composed and structured content helps keep users on the site and encourages them to spend time familiarising themselves with your goods or services.

Content that contains typos, broken links, and other problems quickly reduces a site’s credibility. Content is not only text, it is also graphics and other visual elements.

Openness and completeness of information

Whether online or through in-person channels, no-one would trust a person or company that hides something important from them. So it is important for visitors on your website to see complete information about goods, services and your company itself. They do not want to be left guessing or to find there was some hidden catch after they have bought something from you.

Contact information

It is important to provide up-to-date contact information and offer multiple channels of communication to reassure customers that they can get hold of you when necessary. It is even better for establishing trust if your company has a physical address to reinforce its online presence. The phone number is one of the key trust factors. It’s a good idea to include a phone number in the header and footer of your site.

Additional formal elements of trust

There are many other formal elements of trust that build credibility with your visitors. These include national licences or official accreditations (where applicable), social widgets and independently verified customer reviews.

Page speed

Most visitors will leave a slow site within ten seconds if pages take too long to load. Search engines also lower slow sites in the SERPs (search engine results pages). As a performance marketing agency, we see fast loading of website pages as being important for the reputation of a business as well as the SEO performance of its website.

For this reason, for example, the sites developed by us are loaded on average in 300 milliseconds. When it comes to site speed, the quicker the better; but at the very least try to keep the download times to no more than three to four seconds.

Company case studies

Detailed, energetic, interesting and accurate case studies are a powerful tool in helping to win the trust of customers. Case studies demonstrate the professionalism of your company and how you use your capabilities to overcome the challenges that your customers face.

Recommendations for the product page of an online store

Separately, we need to talk about trust in online stores. This will have a significant impact on your conversion rate and the number of sales.

So let’s talk about the main trust factors in e-commerce and how to work with them to improve conversion rate optimisation.

Reviews

Users trust external sources more than content on a company website. To benefit from this, connect reviews from third-party resources. Also consider adding video reviews if possible – they inspire much more confidence.

Video

Nowadays it is almost always a must to add product videos. Show how the product is packaged, what it comes with and so on. If we are talking about technology, demonstrate its launch, configuration and operation to bring something that may otherwise be intangible to life.

Calls to action

Look at the calls to action (CTAs) on your site. What role do they play? How effective are they? You can estimate their click-through rate using Google Analytics. If any of your CTAs aren’t working as effectively as they might, the good news is that you can experiment to get better results: try changing the location, button colour, and wording for example. With A/B testing functionality, you can find out which CTAs increase your conversions and reduce bounce giving you a vital competitive advantage.

Quality customer service

Think about how you can apply principles of good customer service on your website to improve sales; for example, providing all relevant information that a visitor may seek. If buyers can’t find information that’s important to them, they’re more likely to go to competitors.

Don’t let this happen! Use an online consultant or chat bot to answer customer questions in real time. In addition, create an FAQ section – answers to frequently asked questions from visitors. Answering frequently asked questions from people thinking of buying from you will increase their time on the site and your chances of making a sale.

Payment security

Paying due heed to financial security and data protection is essential for yours and your customer’s sakes. Take care to connect an SSL certificate to the site. This will not only help protect the security of payments and the safety of customers’ financial information, but also send a positive signal to people who are wondering whether to buy from you.

External trust factors

external trust factors

Of course, your website is not the only source of information about your company. You need to pay attention to external sites too, the credibility of your business depends on it.

Here are examples of some types of site where information about your company may be posted:

Final thoughts

Improving the credibility of your site means taking your business to a new level. Achieving this should be one of the priorities for newcomers to the market and those companies that want to grow.

You can implement everything yourself, or ask our Atomicleap.agency team for help. We will develop a broad strategy for promoting your business, updating your website and improving conversion rate optimisation.

Wayland Coles

ABOUT THE AUTHOR

Wayland Coles is MD and Founder performance marketing agency Atomic Leap, where he helps businesses of all sizes capitalize on the power of PPC marketing.

LinkedIn: Wayland Cole